Serry website is owned and operated by Sindbad Hospitality Developments. Customers are responsible for reading the terms and conditions including booking conditions. The guest agree to abide by the terms and conditions of purchase imposed by The Serry Collection with whom guest elect to deal. Guest understand that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in client being denied access to Serry, and in forfeiting any monies paid for such reservations or purchases, and Serry debiting guest account for any costs we incur as a result of such violation. Guest will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guest will be responsible for all charges, fees, duties, taxes, and assessments
arising out of transactions performed by others on guest behalf, whether or not such uses were performed with client consent. With respect to hotel reservations and ground arrangements made directly through this website, guest reservation will become confirmed once guest have sent an on-line confirmation and provided guest credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
A booking is accepted only after we receive written confirmation from the guest along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Serry. For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or guest written confirmation will indicate an acceptance of these terms and conditions by the guest.
If balance of payment is due for the guest travel arrangements/hotel reservation, the balance payment must be paid by the guest before leaving the hotel.
Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, MasterCard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest. If paying by credit card you can either pay through our secure internet payment gateway facility available on our website theserry.com
Or, guest could do so by filling in, signing and returning to us a credit card authorization form that we will send to the guest indicating the total amount due. Providing Serry this information in a form via email at the client’s own discretion/risk. Client can return these forms to Serry either through email. If paying by credit through the secure internet online payment gateway, the guest payments are processed entirely on the Secure Payment Sites for MasterCard, American Express and Visa card payments. Guest card details are not received or stored by Serry in any form, and when client place an order as part of the checkout process the guest is automatically taken to the Secure Payment facility for MasterCard, American Express and Visa card payments. SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to- end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured payment gateway servers. It provides data encryption, server and guest authentication and message integrity between the guest and the web server.
The price of guest travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of client travel arrangements/hotel reservation is increased by any matters outside our control then the guest must either pay the additional price to us when we request it or cancel guest travel arrangements/ hotel reservation in accordance with these Booking Conditions.
Serry will consider the following conditions as our Child Policy: A kid that is aged younger than 24 months old is considered as ‘Infant’ and will be FOC when sharing parents’ bed. If an extra bed is required, there will be an additional supplement as specified by the resort. A kid that is aged anywhere between 24 months and 12 years old is considered as ‘Child’ and the respective resorts Child Policies and rates will apply to them. 12 years old and above will be considered as ‘Adult’..
If booking is made through the internet payment gateway
Please do not reply to the guest auto generated booking confirmation email. Should the guest like to contact us regarding guest reservation please email us on reservation@theserry.com and mention guest booking reference number, including name, dates and the hotel. Guest can also call us on +20 65 340 4228 anytime of the day, all week long..
The rates listed on the online booking engine may vary depending on if guest is an Egyptian, Egypt resident visa holder or a foreign national. These rates may/will vary depending on the nationality of the guest who is attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on all the criteria of the booking conditions being met. If all the requested criteria are not met, Serry has the right to request the guest to amend the reservation or cancel the reservation..
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Serry. Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
While we will use our best endeavors to provide all travel arrangements/hotel reservations as confirmed, reasonable changes in the reservation may occur.
Nonrefundable Rate plan:We will not be able to provide cancellations or changes for nonrefundable bookings. Full payment will be charged after the reservation.
Standard Rate plan:The guest can cancel or amend his booking free of charge up to seven days before the date of arrival. After that, 100% of the room rate for the entire stay will be charged as a cancellation fee or no-show.
Important information:-Guests are required to show a photo identification and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.
- Please inform us in advance of your expected arrival time via bookings@theserry.com
- Languages spoken: Arabic, English, French and German.